Frequently Asked Questions

About the fountain

How much water does the Pawira Fountain hold?
It holds 108 oz (3.2 L) — enough to keep your pets hydrated for up to a week between refills, depending on how many pets drink from it.

What is it made of?
The fountain is crafted from premium 316 stainless steel — corrosion-resistant and safe for high-temperature cleaning, so it stays hygienic with minimal effort.

How do I check the water level?
A built-in water level window lets you see the remaining water at a glance — no need to lift the cover.

Filters & cleaning

Does it come with filters?
Yes — the fountain ships with a filter supply. The standard bundle includes 8 filter sets, roughly a 4-month supply with regular replacement.

How do I clean it?
Disassemble the fountain and wash the stainless steel parts. The 316 stainless steel construction tolerates high-temperature cleaning.

Trial, guarantee & returns

Is there a trial?
Yes — every order includes a free home trial (30, 90, or 100 days depending on the product — see the product page).

What's the guarantee?
Every product carries a 2-year guarantee.

What's your return policy?
Free returns — and for some products, no need to return at all. Just email support@getpawira.com and we'll send instructions. See Shipping & Returns.

Shipping

How does shipping work?
Express shipping on every order, in the US and worldwide, with delivery in 7–15 days. Shipping rates vary by product and are shown at checkout.

How do I track my order?
Use our Track Your Order page, or the tracking link we email you.

Is checkout secure?
Yes — checkout is encrypted and PCI-compliant through Shopify.